Frequently Asked Questions


How can I contact you?

You can reach our Customer Service team during regular business hours toll-free at 800-747-4992. 

How can I find my local sales rep?

Use our Sales Rep Locator to find the Capstone sales representative in your area.

May I preview a book before purchasing it?

Yes, you can view most of our books online by clicking the Google® preview tool below the individual book cover, or contact your sales representative to see a sample.

Will your books stand up to repeated use in a library?

Capstone library hardcover books are reinforced with library bindings strong enough to stand up to the toughest of patrons while keeping their attractive appearance for years to come. Every Capstone book is colorful, durable, and guaranteed for life. If you are not completely satisfied with your order, simply contact our Customer Service team for a replacement, credit, or full refund.

How do I order a copy of your printed catalog?

You can view digital versions of our catalogs as well as request a copy of a printed one here.

How may I obtain permission to photocopy or republish excerpts from a Capstone title?

Visit our Rights & Permissions page for more information on our permissions policy and to reach the appropriate contacts.

Are translation rights available for your titles?

For translation rights information, visit our International Rights Sales page. 

How can I receive a review copy of a title for consideration in my publication, blog, platform?

Contact our publicity department with your request. Please keep in mind that we cannot fulfill all requests.

I’m a children’s book author and would like to send you my manuscript. Where can I send it?

Please consult our Submissions Guidelines page which details our process for book submissions.

Will you donate books to my school, district, organization?

Capstone partners with many national and global nonprofit organizations for book donations and grants to help underserved communities. Learn more about our Community Giving and the organizations we support. Requests for book donations should be sent to our corporate giving department.

I would like to arrange an in-person or virtual visit with one of your authors. Which authors visit schools?

Many Capstone authors regularly visit with students in person or virtually. See our Author School Visits and Events page for specific authors and their availability for presentations and workshops. 

Orders, Payment Information, and Shipping

How do I check the status of my order?

If you order online or provide an email address with your order, we will send you tracking information so that you can check your order status. You can also check your orders from the My Account page or by contact Customer Service.

How do I place my first order online or register for an account?

First, you will need to create a profile, which includes a user ID and password. Your ID and password enable you to browse our catalog and shop all the Capstone imprints. Select the titles you wish to purchase and place these in your cart. When you’re ready to purchase, click on My Account and View Shopping Cart. Follow the prompts to review your titles, adjust your list if necessary, and then proceed through the payment and shipping process. After checkout, you will receive a confirmation email which includes purchase order details.

What payment methods do you accept?

All personal orders must be pre-paid. We accept major credit cards including Visa, MasterCard, Discover, and American Express. Institutions may use a Purchase Order and billed later.

Do you charge sales tax?

Yes, sales tax is added to orders if required by law.

When placing an order, can I have multiple shipping addresses?

No, unfortunately our system does not allow for that option. Orders sent to separate shipping addresses need to be submitted as separate orders. However, there are Wish List features to help you through this as well as the ability to save separate shopping carts. Create a Wish List for each shipping location and add items to each list. When your Wish Lists are complete, you can open one and convert it to a Shopping Cart to complete the order, then repeat the process with the other Wish List.

If a book in my order is out of stock, do you wait to ship my entire order until the book is available?

No, we will ship all books that we currently have in stock immediately. Any books on backorder ship separately as they become available.

Can I pre-order a book prior to its publication?

Yes, if a book is available for pre-order, the product will appear on our website with a button indicating “Pre-Order” (instead of “Add to My List”). The item will be added to your list and noted as a pre-ordered item with an estimated publish date. If a product is not yet available for pre-order, then it has not yet been made available on our website and you can contact Customer Service to learn more.

How do I purchase books outside of the U.S.?

If you are ordering outside of the United States, please contact our international sales team to work with your local distributor.

Can I use multiple promotion codes when ordering?

No, unfortunately you can only use one promotion code at a time on our website. If you believe your order qualifies for multiple promotions, please reach out to our Customer Service team for help.

Why are there multiple charges from Capstone on my credit card statement for one order?

If you place an order for multiple books and one of them is on backorder, Capstone will ship the available items and charge your credit card for only those items. When the remaining backordered books are available, we will ship them and charge the remaining amount owed to your credit card at that time.

What are your shipping costs?

Our shipping costs vary depending on your order total and location. Visit our Shipping Policy page for more information.

Capstone Rewards

Where can I find information on the Capstone Rewards program?

Earning points toward free books is easy with your free membership to Capstone Rewards. Visit our Capstone Rewards page to learn more about our loyalty program for educators.


What is CollectionWiz™ and where can I find more information about it?

CollectionWiz™ is a free online service from Capstone, created to assist you by taking the guesswork out of collection analysis. Simply upload your MARC records and CollectionWiz will analyze your collection based on the most applicable criteria—yours! Plus, CollectionWiz includes numerous website search upgrades that help you search more productively and find what you need more quickly. Visit our CollectionWiz page to learn more about this free online tool.


Why am I not receiving the emails I signed up for?

Email filters may be blocking your ability to see our emails or the emails may be automatically sent into a spam folder within your account. Check your spam folder to see if Capstone emails are in the queue. If so, add Capstone to your Favorites folder and our emails will reach you. If you continue to have difficulties, contact our Customer Service team.

What should I do if I forgot my account password?

If you’ve forgotten your user ID or password, access the login page, click on “forgot your password?,” and follow the prompts. A temporary password will be emailed to you.

Who can I contact if there is a problem with my order?

Contact Customer Service if problems or questions come up with your order.

Is this website secure?

Yes. All personal information—including name, address, and credit card information—is stored on a secure network. For more information, read our Privacy Policy and Terms of Use.