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FAQs

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FAQ Categories

General

Book & Digital Product Information

Troubleshooting

Order, Shipping and Sales

CollectionWiz™

 

Questions & Answers

General

Will your books stand up to repeated use in a library?

Capstone library hardcover books are reinforced with library bindings strong enough to stand up to the toughest of patrons while keeping their attractive appearance for years to come.  Every Capstone book is colorful, durable and guaranteed for life.

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How are donations awarded?

Each year, through our parent company, Coughlan Companies, Inc., Capstone awards a variety of gifts and grants that benefit children. Click here for more information about community giving and our application process.

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About Capstone

Capstone is a leading publisher of children’s books in nonfiction and fiction, digital products and services and literacy programs. Capstone’s content comes in a variety of print and digital formats including board books, picture books, interactive books, apps, audio and databases. Imprints under Capstone include Capstone Press, Capstone Young Readers,Compass Point Books, Heinemann Raintree, Picture Window Books, and Stone Arch Books. Divisions include Capstone Young Readers, Capstone Classroom and Capstone Digital.

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Where can I find information on the Capstone Rewards program?

You can find answers to questions on our free rewards program for libraries and classrooms by accessing the Capstone Rewards web site.

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How can I order a copy of your printed catalog?

Request a copy of any of our catalogs online or contact customer service and we’ll send one right out to you. 

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How do I purchase books outside of the U.S.?

Contact us for international sales or work through your local distributor if you are ordering outside of the U.S.

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Are translation rights available for your titles?

Contact us for more information on translation rights.

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How may I obtain permission to photocopy or republish excerpts from a Capstone title?

Contact us for republishing information.

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How can I receive a review copy of a title for consideration in my magazine, blog, etc?

Contact us for details if you would like a review copy for your publication.

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How can I find my local sales rep?

Use our Sales Rep Locator to find your local sales representative.

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I am writing a children’s book. How can I get it published by Capstone?

Authors and illustrators are encouraged to follow our submission guidelines when submitting samples and background information.

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How can I contact you?

To find the many ways to reach us, please view our Contact Us page.

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Book & Digital Product Information

May I preview a book before purchasing?

Yes. View most books online by clicking the Google® preview tool below the book cover you wish to preview, or contact your sales representative to see a sample.

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What digital products and services are available?

We have a variety of innovative digital products (including Capstone Interactive™, CapstoneKids™, FactHound™ and PebbleGo™) and services (CollectionWiz™ and Library Processing) that are available to librarians, teachers and students.

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Troubleshooting

I’m not receiving the emails I signed up for. What should I do?

Email filters may be blocking your ability to view our emails or the emails may be automatically sent into a spam folder within your email account. Check your spam folder to see if Capstone emails are in the queue. If so, add Capstone to your Favorites folder and our emails will reach you. If you continue to have difficulties, contact customer service.

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What do I do if I forgot my password?

If you’ve forgotten your user ID or password, access the login page and click on forgot your password? and follow the prompts. A temporary password will be sent to your email.

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Who do I contact if there is a problem?

Contact customer service if problems or questions arise with your order. 

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Is this site secure?

Yes, all personal information—including name, address and credit card information—is stored on a secure network. For more information, read our Privacy Policy and Terms of Use.

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Order, Shipping and Sales

How do I check the status of my order?

If you order online or provide an email address with your order, we will send you tracking information to check your order status. You can also check your orders from the My Account page or contact Customer Service.

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How do I place my first order online or register for an account online?

First you will need to create a profile, which includes a user ID and password. Your ID and password enables you to browse our catalog and shop all the Capstone imprints. Select the titles you wish to purchase and place these in your cart. When you’re ready to purchase, click on My Account and View Shopping Cart. Follow the prompts to review your titles, adjust your list if necessary and then proceed through the payment and shipping process. After checkout, you will receive a confirmation in your email, which includes purchase order details.

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Do you charge sales tax?

Sales tax will be added to orders, if required by law. Some states (NC, IL, AZ, CA) may be taxed.

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How do I check the status of my order?

If you order online, or provide an email address with your order, we will send you tracking information to check your order status. You can also check your orders from the My Account page or contact Customer Service.

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If I place an order for several books and one isn’t currently available, will you wait until that book is in stock and ship them all together or will you ship the available books immediately and the other one later?

We will ship all books that we have in stock and then do one backorder when all remaining back ordered books arrive in our warehouse.

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Can I pre-order books?

If a product is available for pre-order, the product will appear on the web site but instead of [Add to Cart] you will see a button that says [Pre-Order].  The item will be added to your cart and noted as a pre-ordered item with an estimated publish date.  If a product is not yet available for pre-order, then it has not yet been made available on the web site and you can contact Customer Service to find out more.

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If I place an order, can I send the books to more than one shipping address?

No, our system does not allow for that option at this time.  Orders sent to separate shipping addresses need to be submitted as separate orders.  However, there are Wish List features to help you through this as well as the ability to save separate shopping carts.  Create a wish list for each shipping location, add items to each list as you want as you go.  When your wish lists are complete, you can open one and convert it to a Shopping Cart to complete the order, then repeat with the other Wish List!

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What methods of payment do you accept?

All personal orders must be pre-paid. We accept Visa, MasterCard, Discover, and American Express,.  Institutions may use a Purchase Order and be billed for orders.

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Can I place an order without registering?

Capstone Young Reader customers may place an order without registering if they wish.  Most of the information you will need to provide in order to receive your order is the same information for registration.  We encourage you to register so that you can access your account and any time and view your order status, order history, create wish lists, and other features having your account on record will provide.  Library and Classroom customers, however, must register in order to place an order.

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Can I use multiple promo codes when ordering?

No.  You can only use a single promo code at a time.  If you believe your order qualifies for multiple promotions, please contact Customer Service to investigate.

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Why are there multiple charges from Capstone on my credit card statement for one order placed?

If you place an order for multiple items and one of the items is on backorder, Capstone will ship the available items and charge your credit card for only those items.  When the remaining items are available, we will ship those items and charge the remaining amount owed for the backordered items to your credit card at that time.

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CollectionWiz™

What is CollectionWiz™?

CollectionWiz™ is a free online service from Capstone, created to assist you by taking the guesswork out of collection analysis. Simply upload your MARC records and CollectionWiz™ will analyze your collection based upon the most applicable criteria—yours! Plus, CollectionWiz™ includes numerous website search upgrades that help you search more productively and find what you need more quickly.

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Where can I find information CollectionWiz™

You can find answers to questions on our free online service by going to our CollectionWiz™ page.

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How does CollectionWiz™ work?

To use CollectionWiz™, export your MARC records and then upload them to our website. Our sophisticated, custom-designed software examines your files, searching for key data like call numbers and copyright dates that identify the characteristics of your collection like the number of titles you have within the different subject areas and the average age of the items in those areas. In minutes, CollectionWiz™ will show you how your collection shakes out—just adjust the suggested age for each Dewey main class or hundred division and your results instantly update to reflect those changes.

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Why did Capstone create CollectionWiz™?

We’ve received many requests from library professionals in recent years for services like de-duplication and suggested title lists, or better ways to narrow searches down to the hottest new formats, like graphic novels. You asked and we answered!

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What makes CollectionWiz™ unique?

First, CollectionWiz™ does not require any setup work to use!  Forget about needing to know your MARC tags and call number prefixes: simply export your MARC records and immediately upload them to CollectionWiz™ for analysis.

Once you’ve uploaded your records, CollectionWiz™ allows you to select and instantly adjust ideal retention or suggested dates at the Dewey main classes and hundred divisions.  This feature assists you with identifying and evaluating those items that may need to be reviewed for accuracy, misleading or inappropriate content.  

What’s more, CollectionWiz™ aging lists complement your weeding practices and other de-selection procedures used by showing you those items in your collection that don’t meet specified dates.  And, to help with the selection process to replace items that are being evaluated, CollectionWiz™ instantly provides lists of product that are at or are newer than the selected ideal age.  

Plus, we only recommend trusted Capstone products and alert you to books you already own. Our items are appealing, accurate, relevant and appropriate. CollectionWiz™ is simple to use and understand for seasoned and new library media specialists.

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How much does it cost?

CollectionWiz is 100% free!

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Can I still use CollectionWiz™ even if I don’t have a lot of free time?

Absolutely! In most cases CollectionWiz™ takes less than 10 minutes to analyze your collection.

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Do I have to be an existing customer to use CollectionWiz™?

No. No matter if your library is stacked to the rafters with Capstone titles or if you’ve never considered purchasing from us before, we’ve built CollectionWiz™ to address the collection development needs of all LMS professionals.  If you’re new, simply take five minutes to sign up for an online account and you’re good to go!

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I need new fiction for my library. Can CollectionWiz™ help or does it only apply to non-fiction?

We LOVE fiction!  If you’re looking for new fiction selections, use our new website detailed search functions we’ve built into CollectionWiz™ to search by popular genres.  Or, choose to use the GRAPHIC or HI-LO filters to narrow your results to those formats most popular with your students.

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Do I need a special browser or software to use CollectionWiz™?

You don’t need to download special software to use CollectionWiz™.  We’ve designed it to operate via commonly used browser programs such as Internet Explorer, Mozilla Firefox and Safari.  You’ll need a PDF reader such as Adobe Acrobat to download graphs and reports; or, choose to download as a Microsoft Excel file.

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Do I need to email you my records?

Nope!  You can run CollectionWiz™ yourself – just click here to get started.

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Why do I need an account to use CollectionWiz™?

Having an account allows you to save your uploaded records and CollectionWiz™ analysis for future use.  Plus, without an online account, our sites wouldn’t be able to offer such features as duplication notification when you peruse books on our site because we wouldn’t have the information about what you already own in our system to reference.  

Setting up an account takes less than five minutes and also allows you to opt-in or opt-out of informational emails from our imprints.  And, it’s free.

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How do I set up an account?

Simply click here and follow the instructions.

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How much does it cost to create an account?

There no cost or financial obligation to set up an online account with Capstone!

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I’d like to read all the instructions before I begin. Can you send them to me?

We’ve uploaded comprehensive instructions for CollectionWiz to our website. You can download the instructions from the CollectionWiz Upload Page.

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How do I export my records?

We’ve included a quick-guide on the CollectionWiz Upload page, which you can download that lists basic instructions for some of the most widely-used library automation systems.  Otherwise, consult your automation software vendor’s technical manual, online help or customer service team for the most up-to-date instructions.

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Do I have to remain on the upload page while my records are processing?

No way! Feel free to visit other areas of our site while your records upload—it won’t affect the upload. Or, check out other cool sites out on the web, like CapstoneKids.com!

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When will my analysis reports be ready?

CollectionWiz™ analyzes your collection in a snap!  Typically, that means you’ll have your results less than 10 minutes.

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How do I review my results after my records have uploaded and processed?

Simply click the [View Your CollectionWiz Analysis] button on the MARC upload page and we’ll send you right over.

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How do I change the suggested age?

Enter your preferred age in the suggested age number blank and click [SET].  Select the [RESET RANGE] button to reset that number to the default—by the way, that’s five years—or hit the [RESET ALL] button to set all your custom suggested age settings back to default.

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Can I change the suggested age for a Dewey hundred division?

Absolutely!  That's one of our exclusive CollectionWiz™ features. Simply click the [+] button on the left of the Dewey main class, then adjust the age for your preferred subclass.  At the Dewey main class level, click the [RESET RANGE] button to reset all subclass years back to default.

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What should I set my suggested age at for the best results?

The best criteria are always your criteria. Use the age suggestions outlined in your collection development plan. If you don’t have a collection development plan in place for your library, or if it simply doesn’t detail that parameter, check with your local or state library or curriculum requirements to see if there is a particular age mandated or suggested based upon your correlations.

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I am using a MAC. How can I print my reports?

If you’re using a MAC, you can print your reports by downloading them to a local location and printing from the downloaded file.

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I’d like to download my results. How do I do that?

Great!  We’re happy you’re using these reports and graphs.  Simply click the [PRINT ANALYSIS] or associated button at the top of your analysis results page and select the format you’d like to save as.  Choose either a PDF or Excel file.

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Will CollectionWiz™ save my records to my account, or do I need to upload every time I login?

Yes! Your MARC records are saved to your account until you upload an updated record set. This allows us to provide such features as duplicate notification every time to login to peruse our catalog.

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I uploaded my records a couple of weeks ago, but I’d like to review my results again. How do I do that?

Login to your account and navigate to the CollectionCollectionWiz™ Upload Page click the [VIEW YOUR COLLECTIONWIZ ANALYSIS] button and presto!

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I’m lost! Where do I go for help?

Please feel free to contact customer service if you have any problems. Call us at 800.747.4992 or email us at customerservice@capstonepub.com.

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